Wednesday, October 18, 2017

8 August 2014

I M P O R T A N T

Dear Valued Customers,

Greetings from Al Hamra Utility Billing (AHUB). We are pleased to announce the tariff and charges for the billing period August 2014 to December 2014. The tariff for electricity, water and cooling remain unchanged. The residents of Royal Breeze 1 will be billed as per the readings on their BTU meter in the units where the meters are installed and connected.

AHUB sends the hardcopy utility bills to the units between the 10th to 15th of each month.  In addition, within 3 working days, the bills via email are sent to owners and registered tenants.  AHUB takes no responsibility in recovering unpaid utilities from tenants and will not entertain any requests verbal or via email for the same.

If AHUB is unable to read the utility meter or the meter is found faulty, you will receive a bill based on an estimated reading.

Kindly note when requesting for a final bill, 5 working days are required.  Final bills for a past date cannot be provided.  All Final Bill requests are to be made to finalbill@alhamrautilitybilling.com.

As part of our continuing commitment to provide global standards of utility billing, we are pleased to announce that Green Bill is now available on the AHUB portal www.alhamrautilitybilling.com.

What is a Green Bill?
Green Bill is an electronic version of your paper bill. You will receive an email each month as soon as your latest bill is ready. You will not receive a paper bill at your unit. AHUB encourages all owners/tenants to subscribe to this service as part of our initiative to become more environment friendly.

Al Hamra Utility Billing Website

Owners and tenants now have access to a portal http://www.alhamrautilitybilling.com with the following convenience features:

 ·         New Account Registration

·         Understanding your bill

·         View & Pay your Bill

·         Change your contact Information

·         Move Out and Final Notices

·         Current Tariff rates

·         Enquires and Feedback

·         Frequently Asked Questions

·         Green Bill Functionality

·         Latest News  and information

 Tariff Schedule for the billing period August, 2014 to December, 2014

Electricity

Water

Chiller

Unit (kwh)

Rate (Fils)

Unit (IG)

Rate (Fils)

Unit (Kwh)

Rate (Fils)

Bab Al Bahr

0-100,000

43 + Fuel Surcharge

0 - 6000

5.0

1 - 100000

Demand Charge : AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 35 Fils per KW Hr

Golf Apartments B to H

Bill through FEWA

0 - 6000

5.0

1 - 100000

Demand Charge : AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 16 Fils per KW Hr

Golf Apartments – A

0-100,000

50 + Fuel Surcharge

0 - 6000

5.0

1 - 100000

Demand Charge : AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 30 Fils per KW Hr

Marina

0-100,000

43 + Fuel Surcharge

0 - 6000

5.0

1 - 100000

Demand Charge: AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 35 Fils per KW Hr

6001 - 12000

5.5

 

12001 - 600000

6.0

Royal Breeze 1, 2, 3, 4 & 5

0-100,000

43 + Fuel Surcharge

0 - 6000

5.0

1 - 100000

Demand Charge : AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 35 Fils per KW Hr

Villas

0-100,000

43 + Fuel Surcharge

0 - 6000

5.0

Not applicable

Not applicable

6001 - 12000

5.5

12001 - 600000

6.0

 

The tariff above is in line with the current utility rate provided by the suppliers; these tariffs will be in effect starting from the billing period of August 2014 till the billing period of December 2014.

 Account and Service Charges

Line Charge

AED

Applicable

Notes

Electricity meter charges

5

Monthly

Water meter Charges

5

Monthly

Cooling (BTU) meter charges

5

Monthly

Meter Verification

250

Upon request

The amount will be paid up front. Should the meter be found faulty the amount will be refunded.

Late Penalty - Amount outstanding is

0 AED to 300 AED

301 AED to 1000 AED

1001 AED and above

 

50

75

100

 

Not cleared before due date

 

Due date is 25 days from the statement date.

Final Bill Charges

100

Upon Request

Applicable only if the move-out date is less than 90 days from the move in date

Disconnection Fee

150

Each time

10 days after due date if no payments have been made and the bill is more than 1000 AED

Reconnection Fee

150

Each time

On clearing dues and reconnection is made. Will be shown in the subsequent bill.

Illegal reconnection/tampering with meters

3000

Each time

Unauthorized reconnection of any utility, Illegal tapping of electricity.

 

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