Thursday, January 19, 2017

Dear Valued Customers,

We are pleased to announce that starting March 1st 2014, AHRED has moved its billing department to a new location for meter reading, billing, accounts receivable collections, and customer service, which will be located at

Al Hamra Utility Billing,
RAKIA Amenity Center 1,
10th Floor, Office No.6
Ras Al Khaimah,
United Arab Emirates.

Telephone: +971 7 233 2330
Fax +971 7 233 2335.

In line with AHRED’s commitment to provide information in a transparent manner and recognizing the need for our customers to access information, we have developed a comprehensive plan to bring forward a solution that will provide homeowners and residents of the Al Hamra Village and Bab Al Bahr, tools and resources to effectively view their utility consumption via a revised presentation and portal view of their utility consumption. Our commitment is to continuously improve in product services.

For clarifications kindly visit our website http://www.alhamrautilitybilling.com or visit our office located at the Amenity Center.

Al Hamra Utility Billing Website

Owners and tenants now have access to a portal http://www.alhamrautilitybilling.com with the following convenience features:

  • New Account Registration
  • Understanding your bill
  • View & Pay your Bill
  • Change your contact Information
  • Move Out and Final Notices
  • Current Tariff rates
  • Enquires and Feedback
  • Frequently Asked Questions
  • Latest News  and information

Tariff Schedule for the billing period February, 2014 to July, 2014

Electricity

Water

Chiller

Unit (kwh)

Rate (Fils)

Unit (IG)

Rate (Fils)

Unit (Kwh)

Rate (Fils)

Bab Al Bahr

0-100,000

43 + Fuel Surcharge

0 - 6000

5.0

1 - 100000

Demand Charge : AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 35 Fils per KW Hr

Golf Apartments B to H

Bill through FEWA

0 - 6000

5.0

1 - 100000

Demand Charge : AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 16 Fils per KW Hr

Golf Apartments - A

0-100,000

50 + Fuel Surcharge

0 - 6000

5.0

1 - 100000

Demand Charge : AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 30 Fils per KW Hr

Marina

0-100,000

43 + Fuel Surcharge

0 - 6000

5.0

1 - 100000

Demand Charge: AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 35 Fils per KW Hr

Royal Breeze 1

0-100,000

43 + Fuel Surcharge

0 - 6000

5.0

Based on Electrical consumption varies every month

6001 - 12000

5.5

12001 - 600000

6.0

Royal Breeze 2, 3, 4 & 5

0-100,000

43 + Fuel Surcharge

0 - 6000

5.0

1 - 100000

Demand Charge : AED 550 per Refrigeration Ton (RT) per year payable monthly

6001 - 12000

5.5

12001 - 600000

6.0

Consumption Charge : 35 Fils per KW Hr

Villas

0-100,000

43 + Fuel Surcharge

0 - 6000

5.0

Not applicable

Not applicable

6001 - 12000

5.5

12001 - 600000

6.0

 

The revised tariff above is in line with the current utility cost in the region, these tariffs will be in effect starting from the billing period of February 2014 till the billing period of June 2014. A revised tariff for the chilled water will be announced in July 2014 for the second half of the year, if necessary. However, there will be no changes in the tariffs for electricity for the year 2014 unless the utility suppliers announce an increase.

In keeping with the prevailing tariff for cooling (Chiller charges) in the region we are introducing the concept of demand charge and consumption charge.

Demand Charge for cooling:

The demand charge is a charge billed to a unit every month depending on the tonnage of cooling installed in that unit. This charge is a fix charge that is billed to the unit irrespective of the consumption of the unit in that month. The demand charge is the cost for providing the cooling facility in that building which is distributed to all the units based on the installed capacity. This is a recurring annual charge per Refrigeration Ton (RT) per annum, billed and paid monthly.

For example, the yearly demand charge can be calculated as follows: 2.7 RT (The RT load of the a/c of your unit) * 550 = 1485 AED per Year.
Monthly Demand Charge: 1485/12 = 124 AED per month

Consumption Charge for cooling:
  
The consumption charge is the charge applied for each kwh of cooling measured by the BTU meter(s) installed to your particular unit.
According to meter reading, as and when you use the Cooling Service, the meter will run and this is charged at the consumption charge for that unit.

For example if the consumption charge is 25 Fils/kwh and there is a consumption recorded for 200 kWh on the BTU meter. Then the consumption charge would be 200 * 0.25 AED = 50 AED.

Fuel Surcharge for electricity
Fuel surcharge in your monthly electricity bill will vary based on the rate of the fuel surcharge that our suppliers are charging us. Fuel Surcharge will be shown separately in your monthly bill and will be charged by Fils/kWh for electricity.

Account and Service Charges

Line Charge

AED

Applicable

Notes

Electricity meter charges

5

Monthly

Water meter Charges

5

Monthly

Cooling (BTU) meter charges

5

Monthly

Meter Verification

250

Upon request

The amount will be paid up front. Should the meter be found faulty the amount will be refunded.

Late Penalty - Amount outstanding is

0 AED to 300 AED

301 AED to 1000 AED

1001 AED and above

 

50

75

100

 

Not cleared before due date

 

Due date is 30 days from the statement date.

Final Bill Charges

100

Upon Request

Applicable only if the move-out date is less than 90 days from the move in date

Disconnection Fee

150

Each time

7 days after due date if no payments have been made and the bill is more than 1000 AED

Reconnection Fee

150

Each time

On clearing dues and reconnection is made. Will be shown in the subsequent bill.

 

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